Melbourne
Full Time Floral Designer (Experienced Required)
Position Overview
Fig & Bloom is seeking a Full Time Floral Designer, a skilled technician capable of designing superb floral arrangements efficiently and without direct instruction or supervision. With practical hands-on experience, an Experienced Floral Designer demonstrates progress toward sharing their knowledge with junior staff. A role model for our high standards of excellence. The successful applicant may be considered for a full time role if the position is available.
The successful candidate must have a keen eye for detail and eagerness to understand the technical strengths & weaknesses of their fellow team members. With a strong understanding of the team’s goals & objectives, the successful candidate will play a crucial role in achieving overall success as a team.
Key Challenges
This position is suited to an energetic, enthusiastic & responsible person with the ability to:
- consistently produce beautiful floral arrangements faithful to our product photographs
- meet daily production targets & assist any team members who might be struggling
- make a positive & memorable impression with every customer or client interaction
- contribute to the organized, orderly & smooth running of daily operations
- assist with inventory control, ensuring we neither run out nor waste stock
- maintain a clean, organized & safe work environment.
Key Accountabilities & Responsibilities
- Detailed knowledge of our products & services.
- Understands the team & company.
- Follows our design processes.
- Meets targets for production efficiency & quality assurance.
- Teamwork & open, honest communications.
- Organization, packaging & dispatch of orders.
- Studio organization & waste management.
- Confidence using all technology systems.
Attitude, Skills & Experience
- Ambitious, results-oriented, self-reliant & possesses high standards.
- Demonstrated commitment to personal growth & development.
- Team player with excellent communication skills.
- Ability to work under pressure and meet deadlines.
- Experience working as a florist (formal certification not required).
- Experience working in a fast paced, dynamic team environment.
Customer Service and Admin (Part Time, 2 Days Per Week)
We’re seeking a Customer Service & Admin Superstar to join our growing team! The candidate must be passionate about communicating with people and ensuring their experience with Fig & Bloom is always an amazing one. The ideal candidate will also be happy to help out with some basic admin tasks such as updating the website and ordering stock. The new team member will share our values and work towards achieving our company goals and objectives.
Tasks and Responsibilities
At a high level, you will be responsible for:
- Reporting to the Operations Manager, you will be working together to ensure the efficient and smooth day to day running of our customer care department
- Timely and polite responses to all customer enquiries via email, over the phone & on our social channels
- Ensuring we follow our customer service guidelines to ensure we provide top quality customer service that is in line with Fig & Bloom’s values
- Communicating with delivery drivers ensuring the seamless operation of timely deliveries
- Helping find customer pain point patterns and presenting them to management
- Basic website updates including change of stock
- Stocktake and ordering stock
About the role
- Your hours will vary; our customer care hours are Mon-Sat 8am to 3pm
- All training will be provided
- All software and relevant access will be provided
- Previous customer service experience essential
- Previous flower knowledge a huge advantage!
- Position is based in our Fairfield studio, Melbourne
Brisbane
Full Time Floral Designer (Experienced Required)
Position Overview
Fig & Bloom is seeking a Full Time Floral Designer, a skilled technician capable of designing superb floral arrangements efficiently and without direct instruction or supervision. With practical hands-on experience, an Experienced Floral Designer demonstrates progress toward sharing their knowledge with junior staff. A role model for our high standards of excellence. The successful applicant may be considered for a full time role if the position is available.
The successful candidate must have a keen eye for detail and eagerness to understand the technical strengths & weaknesses of their fellow team members. With a strong understanding of the team’s goals & objectives, the successful candidate will play a crucial role in achieving overall success as a team.
Key Challenges
This position is suited to an energetic, enthusiastic & responsible person with the ability to:
- consistently produce beautiful floral arrangements faithful to our product photographs
- meet daily production targets & assist any team members who might be struggling
- make a positive & memorable impression with every customer or client interaction
- contribute to the organized, orderly & smooth running of daily operations
- assist with inventory control, ensuring we neither run out nor waste stock
- maintain a clean, organized & safe work environment.
Key Accountabilities & Responsibilities
- Detailed knowledge of our products & services.
- Understands the team & company.
- Follows our design processes.
- Meets targets for production efficiency & quality assurance.
- Teamwork & open, honest communications.
- Organization, packaging & dispatch of orders.
- Studio organization & waste management.
- Confidence using all technology systems.
Attitude, Skills & Experience
- Ambitious, results-oriented, self-reliant & possesses high standards.
- Demonstrated commitment to personal growth & development.
- Team player with excellent communication skills.
- Ability to work under pressure and meet deadlines.
- Experience working as a florist (formal certification not required).
- Experience working in a fast paced, dynamic team environment.