Privacy policy
In this Privacy Policy, “us,” “we,” or “our” means Fig & Bloom Pty Ltd (ABN 79 622 519 135) and related bodies corporate. We recognize the importance of privacy and are committed to protecting your privacy when handling your personal information.
This Privacy Policy explains how we handle personal information in an open and transparent manner in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”) and other applicable privacy laws. Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.
This Privacy Policy will be reviewed from time to time to take account of new or amended laws, new technology, and/or changes to our operations and practices. All personal information held by us will be governed by the most recently updated policy.
What information we collect
We may collect personal information about you, including (but not limited to) your name, contact details, gender, date of birth, occupation, transaction information, and other relevant details. We may also collect non-personal data such as activity on our websites (e.g., IP address, browser type, etc.).
SMS Program
If you opt into our SMS communication service, you consent to receiving messages regarding Fig & Bloom products, services, promotions, and updates. Message frequency varies based on engagement. To unsubscribe, reply “STOP” to any SMS from us. If you need assistance, please contact us.
How we collect information
We may collect your personal information directly from you, or from third parties, including social media platforms and third-party services, through interactions with our websites, order forms, and customer service channels.
Why we collect it
Our primary purpose for collecting personal information is to conduct our business, provide and market our products and services, and comply with legal obligations.
How we use it
We may use the information collected for:
- News and updates about our products and services
- Processing orders and providing customer support
- Personalizing your experience
- Conducting surveys, promotions, and competitions
- Verifying your identity
- Investigating potential breaches of terms or unlawful activities
- Complying with legal requirements
Third-Party Sharing
To support our SMS service and other functions, we may share your information with trusted third-party service providers, including those located outside Australia, who help us operate our business. We ensure these providers handle your data in line with our privacy commitments and only for the specified purposes.
Opting in or out
You may opt into specific communications and will have the option to opt out of any non-essential communications by following the instructions provided in the message. For SMS, you can opt-out by replying “STOP.”
Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, and disclosure. However, we cannot guarantee absolute security for online transactions.
Accessing and Updating Your Information
Subject to the Privacy Act, you may request to access, update, or correct your personal information. Verification may be required for access requests. Contact details for these requests are:
Fig & Bloom Pty Ltd
62-64 Australia Street
Camperdown NSW 2050
Email: admin@figandbloom.com.au
Last updated on 6 November 2024