Frequently Asked Questions
Our customer support is available Monday to Saturday: 8am to 3pm AEST
Average Response Time: 30 minutes during business hours
Brand and craft
Yes. Fig & Bloom was founded in Melbourne in 2015 by fashion designer Kellie Brown and her partner Dan Groch, and has grown into Australia's original premium flower delivery service, with our own studios in Melbourne, Sydney and Brisbane and more than 500,000 deliveries. Many sites have copied the look and feel of a Fig & Bloom bouquet. Nothing beats the original.
Fashion designer Kellie Brown and her partner Dan Groch founded Fig & Bloom in Melbourne in 2015. It remains founder-led today, with Kellie as Creative Director.
Every arrangement is designed in-house by Fig & Bloom florists under Creative Director Kellie Brown, whose fashion background shapes the sculptural, seasonal style we're known for.
Design-led arrangements made in our own studios, blooms bought from Australia's best growers at the wholesale flower markets each morning, a photo of your actual arrangement before delivery, and our Triple Guarantee: on time, as pictured, and fresh for seven days. It is why we're chosen by pop stars and dignitaries alike.
Discount services optimise for price. We optimise for the moment: our own florists, market-fresh blooms, a photo of your actual arrangement before it leaves the studio, and the Triple Guarantee. Many sites have copied the look and feel of a Fig & Bloom bouquet. Nothing beats the original.
A real florist. Every arrangement is made in our own studios in Melbourne, Sydney and Brisbane by our own florists. We never relay your order to a third party.
In our own studios: Fairfield in Melbourne, Camperdown in Sydney and Bowen Hills in Brisbane. You're welcome to visit, see our store finder for addresses and hours.
Every order arrives on time, as pictured, and stays fresh for seven days. If we miss on any of the three, we make it right.
Yes. We photograph every arrangement in the studio and send you the photo of your actual flowers before delivery.
Yes. Fig & Bloom has dressed the stages and green rooms of Elton John, Barack Obama and many more we keep tight-lipped about.
In 2025 Fig & Bloom was featured by 7News, Body+Soul, Frankie, WHO, New Idea, Home Beautiful and Sitchu, including round-ups of the best flower delivery services in Australia. Earlier coverage includes SmartCompany (2015) and Daily Mail Australia (2021). The full list is in our newsroom.
Fig & Bloom has more than 3,000 verified customer reviews across platforms, including a 4.8-star rating from more than 2,500 reviews on ProductReview.com.au, Australia's largest opinion site.
Fig & Bloom bouquets range from under $100 to $100 to $199 and $200 and beyond. Delivery is a flat $19.95.
The Flower Club is Australia's first flower club: market-fresh blooms delivered on a schedule you choose, with styling tutorials from our lead florist. There is no lock-in contract: cancel or pause any time with two days' notice.
Yes. Our corporate team keeps offices, events and client gifting in flowers year-round, and we design bespoke florals for weddings and events and brand activations.
Delivery
Yes. Order before 1pm local time, Monday to Saturday, and your flowers are designed, photographed and delivered the same day.
We deliver Monday to Saturday and are open most public holidays. The calendar on the checkout page will show you whether we are delivering on a specific holiday.
Yes, we can deliver to all states in Australia. Your gift will be sent from one of our stores via StarTrack next day delivery service.
If you are wanting to send a gift outside of our hand-delivery zone we will send this via StarTrack, next day delivery service.
No, we can only deliver within Australia.
Yes. Beyond our studio cities we deliver to Adelaide, Canberra, the Gold Coast, Geelong, Wollongong and hundreds of towns in between, Australia-wide via StarTrack next day delivery service.
Yes. Contact our customer care team on 1300 447 934 or service@figandbloom.com with your request.
If nobody is home and we are able to leave the flowers in a safe location, this is what we will do. Our flowers are always wet-wrapped so they will last out of water for some time. However, some properties do not allow for the flowers to be left safely; apartments, for example. Also during hot weather or intense rain, we will not leave flowers at an address unless it is fully safe to do so.
In the event your flowers cannot be delivered, then they will be returned to our store. The recipient is welcome to collect the flowers from our studio (free of charge) or you we can re-deliver the flowers for you (there is a re-delivery charge involved based on the area). For more information please refer to our Returns and Refunds Policy.
Yes, just select your desired delivery date during the checkout process. We'll keep track of your flower order and will deliver on your selected date.
We charge a flat fee of $19.95 for delivery.
No. Same-day delivery costs the same flat $19.95 delivery fee as any other order. Order before 1pm and your flowers are made and delivered the same day across Melbourne, Sydney and Brisbane.
Stores, orders and care
Yes, Fig & Bloom operates stores in Melbourne, Sydney and Brisbane.
Melbourne:
274 Wingrove Street
Fairfield VIC 3078
Sydney:
62-64 Australia Street
Camperdown NSW 2050
Brisbane:
31 Jeays Street
Bowen Hills QLD 4006
Melbourne
Monday 8am - 3pm
Tuesday 8am - 3pm
Wednesday 8am - 3pm
Thursday 8am - 3pm
Friday 8am - 3pm
Saturday 8am - 3pm
Sunday CLOSED
Sydney
Monday 7am - 3pm
Tuesday 7am - 3pm
Wednesday 7am - 3pm
Thursday 7am - 3pm
Friday 7am - 3pm
Saturday 7am - 3pm
Sunday CLOSED
Brisbane
Monday 7am - 3pm
Tuesday 7am - 3pm
Wednesday 7am - 3pm
Thursday 7am - 3pm
Friday 7am - 3pm
Saturday CLOSED
Sunday CLOSED
Yes. Add champagne, chocolates or a vase at checkout and everything arrives together, beautifully presented.
Seven days of freshness is part of our Triple Guarantee, and some varieties last even longer. See our flower care guide to get the most from every stem.
We have created a detailed flower care guide, including instructions for making flower food at home.
No, you are not locked in if you subscribe to Fig & Bloom. You can cancel or pause your subscription any time. Just give us 2 days notice.
All major credit cards including American Express. We also accept Afterpay and PayPal payments.
If you require an invoice for tax purposes, you can email our customer care team to request a copy.