Refund policy
We put a lot of love into every order, and we want your Fig & Bloom experience to be nothing short of delightful.
Fresh Flowers
Due to the delicate and perishable nature of flowers, we can accept return requests within 7 days of delivery for damaged, wilted, or incorrect flowers. If eligible, we may also offer an exchange, store credit, or partial refund.
To be eligible for an exchange, the flowers must:
- Be in their original condition,
- Be available for collection within 7 days of delivery.
Because each floral arrangement is made to order and affected by seasonal availability, slight variations may occur. We do our best to reflect the style and palette shown on our website, but substitutions may be made with flowers of equal or greater value.
Non-Perishable Products
For items such as vases, candles, or other gifts, we offer exchanges if:
- You notify us within 7 days of delivery,
- The item is unused, in original packaging, and can be collected (or returned) in resellable condition.
Change of Mind
We are unable to accept returns or exchanges for change of mind. Returns are accepted for quality issues only — items that arrive damaged, wilted, incorrect or faulty.
Return Costs
Returns are free. Where a return or exchange is accepted, we collect the item from you ourselves at no charge — there is never a return shipping or collection fee.
To start an exchange or let us know something isn’t right, email service@figandbloom.com with your order number and a brief description (plus photos if applicable). We aim to respond within 1 business day 🙏